Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and require a wide range of expertise in everything from delegation techniques to communication skills.
The Supervisor Certificate has been designed specifically to strengthen and develop the skills you need to do your job right. Each session of the Supervisor Certificate focuses on the unique challenges you face every day and offers solutions to help you achieve your goal of being a successful supervisor. Nobody in your organization has a more immediate impact on productivity and performance than you!
Who should attend?
♦ Newly appointed supervisors with little or no formal supervisory training.
♦ Employees soon to be promoted to a supervisory position.
♦ Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
♦ “Fast-tracked” individuals with supervisory potential.
♦ Non-supervisory personnel wishing to learn more about supervisory duties & responsibilities to enhance their career prospects.
♦ Individuals who wish to re-enter the workforce in a supervisory role.
Each participant will receive a framed certificate plaque at the successful completion of no less than nine out of the ten sessions. After completing the Supervisor Certificate program, you can enroll in five (5) additional CMD public seminars and earn a Management Certificate. For more information call our offices at 316.978.3118.
If you have missed a session of Supervisor Certificate this last spring, and you want to make it up in the fall of 2015, follow the link to see the topical sequence and the dates for each.
Please give CMD a call, and let us know you are planning on attending, so we have enough seating and food.
Outline of the 10 weekly sessions:
Making the Transition from worker to Supervisor
How “doing” differs from supervising
Why good “doers” fail as supervisors
Four stages in becoming a supervisor
Four suggestions for succeeding as a supervisor
Building Better Communication Skills
How to communicate effectively
How to get your ideas approved and implemented
When to speak and when to listen
Non-Verbal communication speaks louder than words
Delegating for Results
The differences between delegation and abdication
Five causes of poor delegation
Key behaviors for effective delegation
What to do when delegation and empowerment don’t work
Assessing Your Leadership Style
Five Leadership styles
How to identify my favorite style
How to judge the effectiveness of my style
Should I modify my style?
Sharpening Your Listening Skills
What effective listening is…and isn’t
Three levels of listening
The 3 R’s of responding
Techniques for becoming a better listener
Solving Problems and Making Decisions Effectively
The steps in problem solving & a practical exercise
Tools in problem solving
Barriers to effective problem solving
Team problem solving
Evaluating Employee Performance
Establishing performance standards
Complying with the law
Methods of performance appraisal
Conducting effective performance appraisals
Dealing with Conflict and Problem Behaviors
How to handle myself in conflict situations
What is my preferred conflict style?
Getting clear on the problem
Working towards collaboration
Understanding Basic Legal Issues in the Workplace
Avoiding workplace violence and misconduct
Dealing with discrimination and harassment
Minimum wage – Maximum risk
Drug and alcohol abuse
Putting It Into Practice
Four sensitive situations Supervisors may face
› When to go over the boss’ head
› What to do about mistakes
› What to do when promoted ahead of others
› How to handle office politics
The importance of mentors
Lessons learned from General Schwartzkopf